Blog

May
2016

Rule of 3’s (Part 1): Relationship before Retail

May, 2016 by Jim Munro

While I don’t know the actual origin of the ‘Rule of Threes’ concept, a globally renowned Coach shared it with me, and I’ve included it in many of my teaching workshops to assist both marketers and service providers with improving the results of their customer interactions. The concept relates to either face-to-face or telephone conversations… [read more]

May
2016

Communications: Understanding Style Differences… Getting Better Results

May, 2016 by Jim Munro

Ever had a conversation or presentation that, while you were uncertain of your preparation or knowledge, seemed to flow very smoothly and yielded a preferred result; yet when you engaged a second person or group in a very similar environment and with a similar aim, the results were far from satisfactory? Sales professionals are currently… [read more]

May
2016

Team Effectiveness: Use a Rational Problem-Solving Process

May, 2016 by Jim Munro

Team effectiveness is the result of several factors, including strong leadership, a well-defined and accepted goal and, of course, a clear – and communicated – plan of action.  One of the other key elements is a common view of the ‘rules of the game’. Establishing how team members will interact, particularly when it comes to… [read more]

May
2016

NOW is the time for your ‘new year’ resolutions…

May, 2016 by Jim Munro

Not to break with the engrained traditions (that you’ve probably so studiously avoided) but, if you really want to have the results of your efforts look very different next year, you not only have to change what you’ve been doing, but you need to get started on planning and implementing those changes NOW.  This urging… [read more]

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